
More customers now type questions like who is the best plumber in Colorado Springs, or which firm should we hire for our audit, straight into an AI tool. Start with an honest point: nobody controls those answers, and anyone who guarantees a placement is selling something they cannot deliver. Answers change with the wording, the location, and the day. What you can do is make it easy for AI tools to find you, understand you, and trust you.
How these tools find businesses, in plain terms
Most AI assistants combine what they learned in training with live retrieval from the web. When they retrieve, they lean on pages they can reach and on what several independent sources say about a business. Google's own guidance says AI Overviews and AI Mode rely on its search index, so ranking well in Google is part of the answer for those two features. The other tools publish less, so test instead of assuming.
Seven things you can control
- Let the crawlers in. Check that your robots.txt file and any firewall or bot protection are not blocking the search crawlers of the AI tools you care about. Blocking a vendor's training crawler is a separate decision from blocking its search crawler, so read each vendor's documentation.
- Make the text readable. If your pages show nothing until scripts run, some crawlers will see an empty page. Your key text should be in the page itself.
- Keep your facts consistent. Business name, address, phone number, hours, services, and service areas should match across your website, Google Business Profile, and major directories.
- Say plainly what you do, for whom, and where. One clear sentence near the top of the home page and each service page does more than a paragraph of slogans.
- Answer the questions buyers ask, including cost and timing. If you never state a price range or a typical timeline, an AI tool will fill the gap with someone else's numbers.
- Earn real mentions and reviews. For local businesses that means Google reviews, local press, chamber and association listings. For B2B firms it means review sites, named case studies, podcasts, and industry directories. Google's guidance notes that seeking inauthentic mentions can be treated as spam, and AI systems can compare mentions across the web.
- Keep everything current. Out-of-date hours, prices, and team pages are a common reason AI tools describe a business wrongly.
What not to spend time on
- Fake reviews or paid mention schemes
- Rewriting every page into an AI-friendly style or chopping it into tiny chunks. Google's guidance says neither is required.
- Special files as a magic fix. We cover the evidence on llms.txt in our October 14 article.
- Keyword stuffing, which has not worked for years and does not work here
How to test where you stand
Build a list of 15 to 25 prompts that a real customer might type. For example:
- Best [your service] in [your city]
- Who is the most trusted [your service] near [your neighborhood]?
- How much does [your service] cost in [your city]?
- [Your company name] reviews
- [Your service] for [your type of customer] in [your city]
Run the same prompts monthly in ChatGPT, Gemini, Perplexity, and Google's AI features. For each one, record whether you are named, whether the description is right, and which sources are cited. Keep the wording identical and write down the date. Expect variation, so look at the trend and not a single result.
Also check your analytics for referral visits from AI tools. Some AI visits arrive as direct traffic and cannot be separated, and Google's AI features are counted inside the Web results in Search Console, so this is a rough picture and not a precise count.
Local and B2B are different
For a local business, the strongest levers are Google reviews, a complete Google Business Profile, and pages for each service and area. For a B2B firm, third-party proof matters more. G2's research found that about half of B2B software buyers now start their research in an AI chatbot. That survey covers software buyers, so do not assume your market behaves identically, but it shows why being named on review sites and in third-party lists is worth the effort.
Questions owners ask
Can I pay to be recommended?
Organic AI recommendations cannot be bought. Be wary of any vendor who says otherwise.
Will it send me traffic?
Often fewer clicks than classic search, because the answer is delivered in the chat. Track enquiries and booked work, not only visits.
How long does it take?
There is no reliable timeline. Fix the foundation first, then track monthly.
Permasize AI Forge offers a free AI Visibility Audit that shows how AI tools describe your business today: https://site.permasizeaiforge.com/free-audit
Sources
- Google Search Central, AI features and your website: https://developers.google.com/search/docs/appearance/ai-features
- Practical Ecommerce, summary of Google's May 2026 guidance: https://www.practicalecommerce.com/google-says-ai-optimization-is-just-seo
- G2, How AI is shaping deals in 2026: https://learn.g2.com/how-ai-is-shaping-deals-in-2026
- Demand Gen Report, G2 buyer research summary: https://demandgenreport.com/industry-news/news-brief/half-of-b2b-software-buyers-now-start-their-research-with-ai-chatbots-g2/52737
